A paid Shop Check first. Then a monthly plan that matches how a trade actually runs — trucks, cameras, payments, the office — not a headcount spreadsheet.
I walk the office, the rack, the cameras, the POS, and the trucks. You get a one-page findings list: what is going to break, what is already broken, and what it costs to fix. Not a 40-slide deck. Not a free tire-kick.
Priced for 1–25 people with trucks, cameras, and an office — not “per user.” 12-month term. After month 3, 60 days’ notice to cancel. Or prepay 3 months and take 10% off.
Your monthly fee covers monitoring, remote support, and the included hands-on hours above. Anything beyond that is quoted and approved first, then billed at 15% off the $110 hourly rate. Hardware, software, and licenses are billed at cost. Onboarding is 50% to start, 50% at go-live.
Network, cameras, POS, a PC rollout, a payment portal. 50% deposit before anything starts, balance at go-live. A full shop stack (network, systems, and payments together) usually lands $6,000 to $12,000. You get the all-in price up front.
When you just need a hand and do not want a plan. Pay for the time you use. After hours and weekends: $220 / hour, two-hour minimum.
Inventory and trucks, payments, aftercare, daily reports, on hardware you own. Same stack each time. Then Shop Run or Command to keep it alive.
These are starting prices for shops, not a ceiling. Tell me about the shop and I will quote it straight. Camera and Wi-Fi jobs attach to a monthly plan before I leave the parking lot — no cameras-only, no “we’ll add monitoring later.”
Worth knowing what the market charges, so you can see where this lands.
Managed IT in Richmond. Typical fully-managed IT runs $105 to $190 per user per month. A 6-person shop is $800 to $1,500 a month at those firms, plus onboarding, plus the extras they sell after you sign. They bill seats. I bill the shop.
Trade software. Housecall Pro and Jobber run a few hundred a month and still do not cover the network, the cameras, or the office PC. ServiceTitan is a different sport — often thousands a month once you are in. Off-the-shelf rarely fits how a trade actually works. A custom agency build commonly lands $10,000 to $50,000, plus hosting forever.
Where I land. One person instead of a firm. A Shop Check instead of a free assessment that is really a sales call. Self-hosted when it saves you a stack of monthly bills. The $6,000 to $12,000 Shop Stack above would often be quoted well into five figures elsewhere — and you would still need someone to keep the Wi-Fi up.
Two hours on site. A number. If I cannot find a problem, you still get the write-up.